The fine print, kept honest
Shipping & Returns
We charge you what shipping actually costs — no inflated markup, no padding the number to squeeze a little extra out of your order.
Shipping
At checkout you'll see live, discounted rates from USPS and UPS calculated for your cart and your address, so a bar of soap ships like a bar of soap and a blender ships like a blender. Need it sooner? A flat-rate FedEx expedited option is available at checkout.
We ship within 1–2 business days, Monday through Friday. You'll get tracking by email as soon as your order is on its way.
Returns
If something isn't right, we'll make it right. You can return most items within 30 days for a refund or exchange, as long as they're unused and in their original packaging.
We cover return shipping on anything that arrives defective or isn't what you ordered. For other returns, return shipping is the customer's responsibility.
And if a defect turns up later, past the 30 days, reach out anyway — we'll work with you to make it right.
For hygiene reasons, we can't accept returns on opened soaps, lotions, and other personal-care items unless they arrived damaged.
To start a return, email us at forbetterlives@proton.me and we'll walk you through it.