Refund policy

Returns & Refunds

If something isn't right, we'll make it right.

You can return most items within 30 days of delivery for a refund or exchange, as long as they're unused and in their original packaging.

Return shipping. We cover return shipping on any item that arrives defective or isn't what you ordered. For all other returns, return shipping is the customer's responsibility — we only ever charge what shipping actually costs, with no markup built into your original rate, which is why a return isn't free both ways. And if a defect turns up later, past the 30 days, reach out anyway — we'll work with you to make it right.

Personal care. For hygiene reasons, we can't accept returns on opened soaps, lotions, or other personal-care items unless they arrived damaged.

Refunds. Once we receive and inspect your return, we'll email you to confirm and issue your refund to your original payment method. Refunds typically post within 5–10 business days, depending on your bank or card issuer.

How to start a return. Email us at forbetterlives@proton.me with your order number and what you'd like to send back, and we'll walk you through it.